Hosted Support Features Overview
EzeLive is only available for EzeAD hosted website accounts.
Pricing
| Plan | Cost |
|---|---|
| Monthly | $19.95 per operator / month |
| Yearly | $199.95 per operator / year |
| Operator Access | Yes, you can administer multiple locations |
Core Capabilities
| Features | Availability |
|---|---|
| Unlimited Operators | Yes |
| The Departments are Unlimited | Yes |
| Real-time Customer Chat | Yes |
| Multiple chat requests | Yes |
| Chat Proactive (Initiated by the User) | Yes |
| Operator-to-Operator chat | Yes |
| Notification "Visitor is Typing" | Yes |
| Sound Chat Request Alerts | Yes |
| Leave a Message | Yes |
| Support Hours Message | Yes |
Managers & Operators Management
| Features | Availability |
|---|---|
| You can assign operators to multiple departments | Yes (Popular) |
| Operator Offline / Online Monitoring | Yes |
| Operator Console Monitor | Yes |
| Operator Rating System | Yes |
| Set Operator Request Order | Yes |
| Request Load Balancing | Yes |
| Request Polling & Type of Polling | Yes |
| Transfer chats between operators | Yes |
| Department-Specific chat Icons | Yes (Exclusive) |
| Department Canned Responses | Yes |
Tools For Chat Productivity
| Features | Availability |
|---|---|
| Canned Reactions | Yes |
| Canned Commands | Yes |
| PUSH HTML Pages | Yes (Popular) |
| Knowledge Base Integration | Yes |
| Email Signatures | Yes |
Visitor Tracking & Analytic
| Features | Availability |
|---|---|
| Capture visitor data | Yes |
| Visitor Traffic Monitor | Yes (Popular) |
| Track Referring URLs | Yes (Popular) |
| Ad Tracking (Track it) | Yes (Popular) |
| Daily Request Reports | Yes |
| Reporting & Statistics | Yes |
| Efficiency Control | Yes |
Chat Transcripts & Records
| Features | Availability |
|---|---|
| Auto-Save chat transcripts | Yes |
| Search Chat Transcripts | Yes |
| Email Chat Transcripts | Yes |
| Transcripts shared by departments | Yes |
| Log Transcripts | Yes |
System & Administration
| Features | Availability |
|---|---|
| Windows Tray Application | Yes (free for EzeSupport Users) |
| Remote Administration | Yes |
| Time Zone Configuration | Yes |
| Text Link to Support | Yes |
EzeAD Hosted Benefit
| Benefit | Details |
|---|---|
| Hosted Infrastructure | It runs on EzeAD servers only. |
| Domain Mapping | Yes - EzeAD Community Subdomain + mapped Domain |
| Continuous Improvements | Source code is continuously upgraded and enhanced |
| Secure Environment | Yes |
| No Third Party Dependence | Yes (Exclusive) |