Hidden Manager Departments - Control Your Operators!!

Hidden Departments In The True Call Center Environment

Most companies have frontline representatives that handle all support requests. Supervisors and managers can only intervene in critical situations when notified by frontline support representatives. Hidden Departments can provide this level of support.

Hidden Departments: Benefits And Key Features

• The public cannot see hidden departments. Only internal operators can access them.
• Let higher management and second-tier support reps handle their regular tasks and accept only calls for critical issues.
• Only operators who are assigned to a secret department can be reached via operator-to-operator chat or transferred calls.
• Watch site traffic without being online.